Organisations around the world are facing increasing pressure to manage their records according to statutory and business requirements. The deployment of electronic document and records management systems continue to increase, and the need to transfer and share records over the Internet without compromising their security and integrity is paramount. 

At the end of this training participants will be able to;

•    Understand the relationships and interdependencies between paper and electronic records that must be considered when developing and managing records management systems

•    Effectively carry out inventory for paper based and electronic records and use it to evaluate information holdings

•    Appreciate the value of a functional classification system for superior records management

•    Develop policies and procedures for managing E-records and know ways to manage program information to document actions and mitigate risk

•    Develop a retention schedule for paper and electronic records and the legal implications of the same. 


Course overview

Records are fundamental to the efficient and effective operation of the legal system of a country and perhaps are even more crucial to the administration of law than to any other function of the public sector.  Not only are current records in daily use for legal reasons, but records of previous actions are also routinely retrieved and used by a range of legal agencies.  This course provides necessary skills and best practice needed in the management of legal records and the production of legal correspondence and documentation.

Learning outcomes/Benefits 

By the end of this training participantswill be able to

  •   Understand the business and legal benefits of establishing a records retention program
  • Understand the legal documentation and have the skills to draft legal correspondences in the shortest period of time
  • Explain how to conduct and document legal research on federal, state, and local records retention requirements
  • Establish a computerized document management systems to keep and easily retrieve records
  • Effectively conduct and document a  legal research
  • Establish guidelines for developing vital records operating procedure
  • Recommend solutions for common filing problems and for safeguarding the security and confidentiality of records


A key element of sound public administration and accountability is adequate recording, documentation and archiving of the business and operations of government.  Government institutions need to develop records management frameworks and systems to ensure that records are properly managed.  Good record keeping underpins agency business activities and processes. It supports agency accountability; permits effective flow of information within and between agencies and assists agency efficiency by ensuring information is readily identifiable and available.

Course benefits

By the end of the training participants will be able to

  • Understand the key principles governing records care and discuss their importance in an integrated records management system.
  • Recognize and reorganize Records as a Strategic resource of a public institution and ensure that records comply with laws, rules, and procedures.
  • Design an effective records management system that supports the management of business activities and risks and to satisfy records management requirements.
  • Understand the importance of record keeping for accountability, not only in government but also in any organization.
  • Ensure that Records kept provide a reliable, legally verifiable source of evidence of decisions and actions.

Who should attend

This course is designed to benefit Heads of Registries and Documentation Units, Registry Staff, Secretaries and Adminstrative Assistants, Records and Documentation Staff, Office Clerks and Adminstrative Staff


There are still challenges facing registries in many organizations today, Issues of misplaced files, lost files, files destroyed without approval, lack of registry automation system etc. this course aims at empowering records management practitioners to effectively manage registry operations through the implementation of a proper classification system, proper application of registry procedures and embracing the automation of the registry.

By the end of the training participants will be able to:

  • Understand and be able to use a proper classification System
  • Design effective registry operation procedures for your organization
  • Understand issues of security and confidentiality in records management
  • Design and implement a risk management strategy for the organization’s registry
  • Know how to automate your organisation's registry using various software on the market

Who should attend

This course is designed to benefit Heads of Registries and Documentation Units, Registry Staff, Secretaries and Adminstrative Assistants, Records and Documentation Staff, Office Clerks and Adminstrative Staff

The overall aim of this course is to provide institutional Records Managers and other Information professionals with skills, detailed and practical advice to manage records and other institutional documents. This course will assist public and private sector organizations to define their requirements for Electronic Document and Records Management, choose the appropriate (EDRM) solution that is appropriate to the institution’s requirements.

Course objectives

  • To introduce participants to electronic records management (ERM) principles and tools.
  • To design and implement an electronic records management system in line with organisation's operations.
  • To stimulate thinking about current filing practices.
  • To design an electronic records management system in line with the organizational requirements.
  • To help participants appreciate issues of security and confidentiality in records management.
  • To share with participants tools and techniques of classification.

Improving information management practices is a key focus for many organizations, across both the public and private sectors. This is being driven by a range of factors, including a need to improve the efficiency of business processes, the demands of compliance regulations and the desire to deliver new services. In many cases, ‘information management’ has meant deploying new technology solutions, such as content or document management systems, data warehousing.

Course benefits

  • Clear understanding of records management procedures.
  • Understanding records management tools and techniques.
  • Knowing the legal aspects of records management.
  • Be able to create and retrieve electronic records.
  • Designing electronic records management system that ensures record security.
  • Understanding and be able to apply security controls.Participants will also visit various modern records centres and archives purposes of benchmaking best practices in records management.