The role of Secretaries, Personal Assistants and other Administrative Professionals has undergone remarkable transformation and global trends continue to shape this profession. The new and evolving roles require an administrative professional to be an excellent communicator, able administrator, diplomat, quick decision maker and productivity oriented individual. The administrative professional has to understand the goals and general operations of the organization and help in all ways to increase its managerial effectiveness. This course is designed to develop the core skills necessary for a modern administrative professional to function effectively in a highly competitive, changing and demanding work environment.
Course benefits
At the end of the training, participants will be able to:
· Understand the changing roles of the administrative professional in a dynamic business environment
· Refine and discover their managerial potential especially those in a supervisory role
· Effectively and efficiently manage time and financial resources
· Plan and prioritize work in line with competing priorities
· Understand communication systems and share information
· Build a positive and healthy relationship with their boss, clients and colleagues
· Provide excellent customer service in line with the organizational objectives